Terms of Use

Last Updated: November 5, 2025

At StarSpinArcade.com, we are committed to providing an outstanding experience for all our users. Your satisfaction is our priority, and we want to ensure that your time on our platform is always enjoyable. If you're not fully satisfied, we offer support for refunds or exchanges. This policy outlines the conditions and steps to follow when submitting a refund request.

1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• Your request must be made within the specified time frame from the date of purchase.
• The product or service must be in its original condition.
• Proof of purchase (e.g., receipt or order number) must be provided.
• You must have attempted to resolve the issue with our customer support team.

2. How to Request a Refund

To request a refund:

• Contact our support team via email or phone.
• Provide your order details and explain the reason for your refund request.
• Submit any necessary documentation, such as receipts or screenshots.
• Our team will review your request and notify you of the decision within 7 business days.

3. Partial Refunds

In some cases, partial refunds may be offered:

• If the product or service has been partially used or damaged.
• For purchases made during special offers or promotional discounts.

4. Refund Exceptions

Refunds will not be granted in the following cases:

• Digital products that have been downloaded or accessed.
• Personalized or custom-made items.
• Purchases made during final sales or clearance events.

5. Refund Processing

Once your refund request is approved:

• Refunds will be issued to the original payment method.
• The processing time is typically 7-10 business days.
• Any delays caused by your bank or payment provider are beyond our control.

6. Exchange Policy

If you would like to exchange a product or service:

• Contact our support team with your order details.
• Specify the reason for the exchange.
• Our team will assist you through the exchange process.

7. Contact Us

If you have any questions or need assistance with refunds or exchanges, feel free to contact us:
Email: support@StarSpinArcade.com